Frequent Questions (FAQs)

COMPANY

1. What is SLOWWALK philosophy?

Slowwalk it’s a quality and sustainable urban footwear brand. We take special interest in every detail of our designs and manufacture of our footwear to make you enjoy a unique experience when wearing our footwear. Our philosophy is to always be at the forefront of innovation and footwear technology, surpassing ourselves day by day by offering you products of the highest quality and comfort, with special emphasis to show respect for the environment and animals in all our processes.

2. What are the advantages of buying SLOWWALK?

• 01- The experience and know-how of our footwear professionals, who design and manufacture each and every one of our models thinking exclusively of you and the comfort of your feet.
• 02- The confidence and quality that a brand like Slowwalk gives you, centralized in Elche, which is one of the cradles of quality Spanish footwear par excellence.
• 03- Our great variety of materials, soles, colors, sizes and types of footwear. A wide catalog of models manufactured to provide you with the highest degree of comfort.
• 04- Thanks to the easy use of our website, you can buy your favorite models in just a few clicks, easily and quickly from the comfort of your home.
• 05- FREE SHIPPING! No hassles, no surprises. At Slowwalk we like things to be clear, and that is why we offer free shipping to the Peninsular Spain and the Balearic Islands from € 49.
• 06- Returns are free and exchanges too (for the first exchange of model). You have 14 days to check and return your order if necessary (Although if you return it we will be very sad ...:()
• 07- 07- You can use the safest payment methods: Credit Card, Paypal, Bank Transfer and Cash on Delivery. Buy safely and comfortably from the sofa of your home.
• 08- Latest fashion and eco-sustainable footwear. We comply with the REACH OK regulations and the PETA - APPROVED VEGAN and ANIMAL FREE certificates, which guarantee that our models meet demanding regulations on the origin of the materials of our models.

PRODUCTS

3. How to buy SLOWWALK products?

Really easy! You just have to follow these simple steps:

• 1. Access our website and enter your favorite model.
• 2. Select your size and add to cart.
• 3. Fill in the information and confirm your purchase.

And you already have your favorite model to be able to enjoy it at every step!

4. What are the guarantees and certifications of SLOWWALK?

• PETA - APPROVED VEGAN: (People for Ethical Treatment of Animals) Products free of any material of animal origin.
• ANIMAL FREE: This seal guarantees that our products do not contain any material obtained from animals
• REACH OK: This certificate confirms that we comply with the strictest regulations and quality standards regarding the use of chemical substances in our footwear.

5. How can I know my correct size?

Choosing a size is never easy, but you can clarify all your doubts by consulting the Size Guide found on the same file as your model, or by consulting this link: Sizes Guide

6. How can I take care of my shoes?

Depending on the material of your shoe, you will need one type of care or another. In any case, we provide you with the following link where you can consult our recommendations and tips to keep your model beautiful, clean and in the best conditions, prolonging the usable life of your footwear: Footwear Care

7. How can I find out about the latest news?

Sign up for our newsletter and be the first to find out about all the news and offers for each season. You can register at the foot of our website.

8. What types of sole do we manufacture?

Our soles are made with the latest technology and thinking about your comfort when using our shoes. Among all of them, we highlight the following.

• Morvi
• Helios
• Casco
• Kraken
• Tarvi

You can check the characteristics of each sole in the following link: Types of Sole

9. Which materials do we use to manufacture our products?

At Slowwalk we work mainly with 2 types of materials: Natural leathers and vegan fabrics. Both types comply with the corresponding REACH OK and PETA certificates - APPROVED VEGAN and ANIMAL FREE respectively. We make sure to produce footwear models with a high quality standard and respectful of your feet and the environment.

RETURNS & EXCHANGES

10. Are exchanges accepted? What are the conditions for making exchanges with SLOWWALK?

Yes. You have 14 days from the moment you receive your order to request the exchange of your model. Also, your first exchange is free. Make sure you keep the original packaging and tell us the reason for the exchange. Next, we detail how to proceed to make the exchange:

Instructions for exchanging shoes

The instructions to carry it out are:

10.a. Pack your return in the original box in which the order arrived (If you do not have it, any other box of similar dimensions can be used) *

MRW will have a label with all your data. You don't need to print or write anything on the box.

* Please do not send the return with the Slowwalk shoe box alone. The product must be protected with another cardboard box.

10.b. Put inside the box the documentation that came with the shipment (invoice and / or delivery note)

10.c. The transport company will pick up the package with the footwear you want to return and at the same time will deliver the new pair of shoes in the size you indicate.

We will process the size change within 24-72 working hours.

11. Are returns accepted? What are the conditions for making returns at SLOWWALK?

Yes. You have 14 days to request the return of your model. Make sure to keep the original packaging and tell us the reason for the return.

CONTACT

12. How can I contact SLOWWALK?

You can contact us via email, at web@slowwalk.es or through our contact form: Contact

We will be happy to help you!

ORDERS AND SHIPPING

13. How long does my order take?

Between 24h and 72h (working days)

14. What is the shipping cost?

They are for free! For Peninsular Spain and the Balearic Islands .No surprises!

15. How can I track my order?

Create your account BEFORE placing your order and access your order history to see the current status of your purchases. You can access your order history at the following URL: Order History

16. Do the prices include VAT?

Yes. All our prices are VAT included.

PAYMENT METHODS

17. What are the forms of payment accepted?

We have the 4 most used and safest forms of payment for you:

• Credit Card: The most comfortable and secure way to pay for your order.
• Paypal: Comfortable and safe.
• Bank Transfer: Make a Transfer from your Bank account (It may take up to 48 hours to complete the transfer, depending on the bank). IMPORTANT: Remember that with this method you have 72 hours from the moment of purchase to make the deposit. This implies that if 72 hours after your purchase we have not received the payment in the account, your order will be canceled.
• Cash on Delivery: Pay directly to the carrier upon receiving your order.

DISCOUNTS

18. Which discounts are available and how can I get them?

You can receive information about our discounts and campaigns by registering in our newsletter. You will receive exclusive information about our discounts, models and promotions, so that you are always up to date!